Privacy Policy

Last updated: November 2025

Personal Assistants at Home is committed to protecting your privacy and ensuring your personal data is handled responsibly. This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

•Personal details (name, email, phone, address)
•Membership and compliance information (DBS dates, insurance, training status)
•Job applications and employment preferences
•Lone worker activity logs for your safety
•Support messages you send us

How We Use Your Data

•To manage your PA membership and verify your credentials
•To connect you with job opportunities
•To ensure your safety through lone worker tracking
•To provide support and respond to your enquiries
•To send important updates about your membership

How We Protect Your Data

•All data is encrypted in transit and at rest
•Access is restricted to authorised personnel only
•We use secure authentication systems
•Regular security reviews are conducted
•Data is hosted on secure, compliant infrastructure

Your Rights

•Right to access your personal data
•Right to correct inaccurate data
•Right to request deletion of your data
•Right to restrict processing
•Right to data portability
•Right to withdraw consent

Data Retention

•We retain your data for as long as your membership is active
•After membership ends, data is kept for up to 6 years for legal compliance
•You can request early deletion via the Support page
•Some data may be retained anonymously for statistical purposes

Contact Us About Your Data

To exercise any of your rights or ask questions about how we handle your data, please use the Support page to submit a request, or contact us directly.

We aim to respond to all data requests within 30 days.